-Ellis Louie, IT Manager, SpeediShuttle
SpeediShuttle is a privately owned Hawaiian based company that provides shared-ride and exclusive airport transfers and private charter transportation on Maui, the Big Island of Hawaii, Oahu and Kauai. SpeediShuttle is committed to outstanding customer service as Hawaii’s only statewide airport shuttle and private car service.
Operating from multiple sites across the State of Hawaii posed a problem for the previous communications system that SpeediShuttle used. They needed a solution that could work as one system but operate at multiple sites and provide unique call handling requirements for its users. Because call volume and peak periods can also change rapidly in their business, they needed control to adjust to the change and option to redirect calls to designated sites for backup. Finally, they needed tools that would help them to measure the various facets of customer calls to continue to better serve their customers.
After viewing a hands-on demonstration of the Shoretel in their Bishop Street headquarters, SpeediShuttle made the decision to implement the system with ComTel. The system was implemented with ComTel project management team on a phased basis to ensure the least impact to the business. Today, you can call one number from anywhere in the world and get to any location of the company with the Shoretel system.